Home / Refund & Cancellation Policy
Clear refund windows for software licenses, conference registrations, and publication fees - stated before you ever pay.
Last updated: 8 August 2026
Every fee we or our venues charge is disclosed before you pay. This policy states when a payment can be returned. Where a purchase is processed by a merchant-of-record partner, refunds are processed by that Merchant of Record in accordance with its applicable buyer terms, applicable law, and this policy where applicable.
A new venue license is refundable in full within 14 days of purchase provided the venue has not gone live (no call for papers published and no submissions received). After that, the license is non-refundable for the remainder of its term, since the service is provisioned and in use.
Unless a conference publishes different terms on its own pages: cancellations 30 days or more before the first conference day receive a full refund; 15-29 days before, a 50% refund; fewer than 15 days before, fees are non-refundable, but your registration may be transferred to a colleague at no charge on request. If we cancel or fully postpone an event, registered participants choose between a full refund and transfer to the rescheduled edition.
The APC is a platform-usage charge for an accepted paper, due only after editorial acceptance. It is refundable in full if you withdraw the paper before DOI registration; once the DOI is registered and the paper is live on the platform, the charge is non-refundable, because the processing, registration, and permanent hosting it pays for have been performed. An APC never buys acceptance - rejection happens in peer review before any APC is due, so no refund situation arises from rejection.
Email info@techfist.org from the address on the account, with the receipt number (shown on your AMS receipt). We acknowledge within 2 business days and, where the refund is due, return it to the original payment method within 5-10 business days of approval. Bank-transfer refunds may take longer depending on the receiving bank.
If you believe a charge is wrong, contact us first - most issues are resolved with a receipt lookup. Nothing in this policy limits rights you hold under mandatory consumer law in your country.